Privacy Policy — McNeill’s Property Services

Last updated: [Month YYYY]

This Privacy Policy explains how McNeill’s Property Services (“McNeill’s,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information. It applies to information we collect through our website, contact forms, email, phone/text, and during on-site service.

Note: This is general information, not legal advice. Please review with your legal advisor before publishing.

1. Who we are
   McNeill’s Property Services provides residential property services, including snow removal and summer lawn & garden care. Contact: mcneillsproperty@hotmail.ca | 519-521-6836.

2. What we collect
   • Contact details: name, email, phone.
   • Service address & property details: driveway size/shape, access notes, obstacles, preferred service options.
   • Communications: emails, texts, phone notes, form submissions, quotes, invoices, and related correspondence.
   • Payment information: we do not store full card data on our systems. If online payments are offered, they are processed by a third-party payment processor (e.g., Stripe/Square) subject to their privacy policies.
   • Website and device data: pages viewed, IP address, browser type, approximate location, and cookies/analytics (see “Cookies & analytics” below).
   • Photos (optional/operational): before/after photos for estimating, quality control, or your approval, and—if you consent—portfolio use.

3. How we collect it
   • Directly from you: when you request a quote, book service, email/call us, or complete a form.
   • Automatically: when you visit our website (cookies, logs, analytics).
   • From service delivery: measurements, route notes, scheduling and completion records.
   • From third parties (occasionally): lead forms, referral partners, or mapping tools used for routing/estimates.

4. Why we use your information
   • To provide services: quoting, scheduling, route planning, on-site work, and follow-up.
   • To communicate: confirmations, updates (e.g., storm notifications), invoices, and support.
   • To operate and improve our business: workload planning, quality control, training, and safety.
   • To market (light/optional): seasonal reminders, new services, and availability updates (you may opt out).
   • To comply with law: tax records, safety, and legal requests.

5. Legal basis / consent
   We rely on your consent and the necessity of using your information to provide the services you request. Where applicable, we also rely on legitimate business interests (e.g., route planning, customer support) balanced with your privacy rights. You can withdraw consent to non-essential uses at any time.

6. Sharing your information
   We do not sell your personal information. We may share limited information with:
   • Service providers: website hosting, email delivery, analytics, payment processors, customer management tools.
   • Subcontractors/crew: only what’s needed to complete your job (address, access notes, scope).
   • Professional advisors and authorities: if required for compliance, safety, or legal reasons.
   Some providers may store data in other provinces/countries (e.g., the U.S.). Your information may therefore be subject to foreign laws.

7. Retention
   We keep personal information only as long as necessary for the purposes above, including reasonable business, tax, and legal record-keeping. When no longer needed, we securely delete or de-identify it.

8. Cookies & analytics
   • Cookies are small files used to run the site and understand usage.
   • We may use basic analytics (e.g., Google Analytics or similar) to see aggregate traffic and improve the site.
   • You can control cookies in your browser. Blocking some cookies may affect site functionality.
   • If using Google Analytics, you can learn about opt-out options at tools.google.com/dlpage/gaoptout.

9. Your choices & rights
   • Access/Correction: ask to see or correct your information.
   • Opt-out of marketing: use the unsubscribe link (if email) or contact us.
   • Withdraw consent: for non-essential processing, contact us.
   • Delete: subject to legal/operational limits, request deletion of non-required data.
   To exercise any of the above, email mcneillsproperty@hotmail.ca or call 519-521-6836. We may need to verify your identity.

10. Security
    We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; we encourage you to use strong, unique passwords and secure your devices.

11. Children
    Our services and website are not directed to children under 13. We do not knowingly collect personal information from children.

12. Third-party links
    Our website may link to third-party sites (e.g., payment pages, social media). Those sites have their own privacy policies and security practices.

13. Updates to this policy
    We may update this policy from time to time. The “Last updated” date will reflect the most recent changes. Significant changes will be communicated where appropriate.

14. Contact us
    Questions or requests about this policy or your information:
    Email: mcneillsproperty@hotmail.ca
    Phone: 519-521-6836

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